Privacy Policy – Together We Eat

Effective Date: 08.09.2025
Last Updated: 08.09.2025

Together We Eat (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected, stored, and used responsibly, transparently, and in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable laws.

Our website address is: https://togetherweeat.charity

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1. Information We Collect

We may collect and process the following types of personal information when you use our website:

• Comments & Forms: When you leave comments or submit information through our contact or donation forms, we collect the data provided (e.g., name, email address, phone number, message).

• Technical Data: Your IP address, browser type, device information, and cookies may be collected automatically for security and analytical purposes.

• Donations & Transactions: If you donate or make payments through our site, we collect the necessary personal and financial information required to process your transaction securely.

• Media Uploads: If you upload images, avoid including embedded location data (EXIF GPS), as visitors may download and extract location data from images.

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2. Why We Collect Your Information

We process your information for the following purposes:

• To respond to your queries and provide support.

• To process donations and send you receipts.

• To improve website functionality and user experience.

• To comply with legal and regulatory obligations.

• To detect and prevent fraud, spam, or security breaches.

• To keep you informed about our initiatives, only if you opt in to receive communications.

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3. Cookies

Our website uses cookies to:

• Store login details and display preferences.

• Track website performance and usage for analytics.

• Enhance your browsing experience.

You may disable cookies in your browser settings, but this may affect website functionality.

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4. Embedded Content & Third-Party Services

Our website may include embedded content (e.g., videos, articles) or links to third-party services. These external websites may collect their own data and use cookies. We are not responsible for their privacy practices.

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5. Data Retention

• Comments and metadata are retained indefinitely for spam detection and moderation purposes.

• Registered users’ information is stored for as long as the account remains active.

• Donation records are retained for the period required by South African law.

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6. Sharing of Information

We will not sell or rent your personal information. We may share your data only:

• With trusted service providers who assist us in operating the website, processing payments, or sending communications.

• If required by law, regulation, or legal process.

• To protect our legal rights, users, or the public.

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7. Your Rights Under POPIA

You have the right to:

• Access: Request details of the personal information we hold about you.

• Correction: Request that we update or correct your information.

• Deletion: Request that we delete your personal information where legally permissible.

• Withdrawal of Consent: Opt out of receiving communications at any time.

• Objection: Object to the processing of your personal information for direct marketing.

To exercise your rights, please contact us at admin@xpnnutrition.co.za

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8. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against loss, misuse, or unauthorised access. However, no online platform can guarantee 100% security.

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9. Data Breach Procedures

In the event of a data breach, we will:

• Notify affected users and the Information Regulator as required by POPIA.

• Take immediate action to contain and investigate the breach.

• Implement corrective measures to prevent future breaches.

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10. International Transfers

If your data is transferred outside of South Africa (e.g., for cloud storage or third-party services), we will ensure that appropriate data protection safeguards are in place.

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11. Contact Us

If you have any concerns about this Privacy Policy or how your data is handled, please contact us at:

📧 admin@xpnnutrition.co.za
📞 +27 (0) 83 456 7890